Policies
Before Returning a Product
If you are having issues with a product, please contact Fisher-Marriott for product support, questions about your order or for help downloading and installing software.
Return Policy
The Fisher-Marriott return policy is provided in addition to any legal guarantees or any other statutory return rights that you may have under law (see Product Warranties section below).
Subject to our return criteria, you may withdraw from the purchase contract and request a refund without giving a reason within fourteen (14) calendar days. The withdrawal period will expire after fourteen (14) calendar days from:
· For downloadable products, when the products are delivered electronically and made available for download.
· For downloadable subscriptions and services, when you click the buy button in the checkout process. We may begin to provide the subscription or the service immediately on purchase.
· For physical/non-downloadable products, when the product is delivered.
· In case of products ordered in one order and delivered separately, when the last product is delivered or made available.
· In case of a product consisting of multiple lots or pieces, when the last lot or piece is delivered or made available.
· In case of regular delivery of products during defined period of time, when the first product is delivered or made available.
If the applicable law of your country grants you a longer withdrawal period, that period will apply.
To exercise your right of withdrawal, you must inform us of your decision within the 14 days withdrawal period. Please see our Return Process section below for information on how to notify us of your decision and to initiate the return process. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you exercise your right of withdrawal, we will reimburse to you all payments received from you, but not including the costs of delivery, without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. Refunds will be made in the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must send back the goods to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. We will examine the items when received and, if they meet our return criteria, we will issue a credit to the same method of payment you used to purchase the item and send you a refund notification email.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest. We will not bear the costs of return, and you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Criteria
We will accept returns of items that meet our return criteria. As a condition of withdrawal, and to the extent permitted by law, the following requirements apply.
All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns must be accompanied by the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. When returning software you must include all media and product keys. Subject to applicable law, failure to include such items may prevent or delay your refund or result in additional fees. Fisher-Marriott reserves the right to deny any return if it fails to meet the return criteria and conditions.
Fisher-Marriott will not accept for return items that have been used, altered or that show wear or damage.
Additional Conditions
Downloadable products and subscriptions: For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as a condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key of these products will be blocked and you will not be able to install or use the software in the future.
Services: To qualify for return, the service must not have been delivered, performed or consumed by you.
Software: all boxed software must be returned with the seal intact.
Trial-period offers: If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the service.
RETURN PROCESS
Returns of most items ordered from this website can be initiated immediately online. To start your return, go to the Contact page and use the form provided. Alternatively, you can request a return by phone.
Online
To start your return online, go to the Contact page and use the online form that is provided. You will be contacted by e-mail with further instructions.
By phone
Please contact us to request a return within the fourteen (14) days withdrawal period. You will be contacted by e-mail with further instructions.
STATUS OF A RETURN
Please liaise with us by e-mail to follow the status of a return.
Product Warranties
Our products may come with guarantees that cannot be disclaimed under law, such as statutory protection relating to faulty or poorly-described goods or services. Any commercial warranties are in addition to these rights.
Should you have an issue with your product, please contact Fisher-Marriott using the online form or other details on the Contact page at fishermarriott.com.